We attach a great importance in protecting and respecting your privacy. The purpose of this policy is to inform you about our practices regarding how we collect, use and share your informations data through our plateform.
Please kindly read this document carefully to be informed about our practices regarding the process of your personal data.
By using our website, when you fill in the forms and request a new ETA, you are required to send us information, some of which may identify you (“Personal Data”).
If you are connected to our services using the functionalities of social networks, we will access to them in accordance with the general conditions of use of the social network concerned.
During each of your visits, we collect, in accordance with the applicable legislation and with your consent, if applicable, informations about the devices you use on our services or the networks you use to access our services, such as your IP addresses, connection data, the types and versions of browsers used, the types and versions of your browser’s plugin, operating systems and platforms, and information about your browsing experience on our Platforms.
Your Personal Data is archived until the end of the following periods:
• 5 years after your last use of our website, if you have not closed your account.
The following categories of Personal Data may be saved for different periods of time:
• Financial data (e. g. payments, refunds, etc.) are kept for the duration required by the applicable tax and accounting laws.
If your account has been suspended or blocked, we keep your data for a period from 2 to 10 years from the date of subscription.
We use the data we collect in order to:
Execute the contracts concluded and provide the information and services requested.
Inform you about our services (such as booking confirmations) by e-mail, SMS.
Collect your payments or make a payment refund if you are eligible.
Allow you to communicate with our custumer service.
Check your passport, driver’s license, identity card or any other identity document we collect when you register or make a submission on our Platform.
Manage our Platform and carry out internal technical operations within the framework of problem solving, data analysis, tests, research, analyses, studies and surveys.
Improve and enhance our Platforms, to ensure that our content is adapted to your device.
While you use our services, your information is transmitted to the immigration authorities of Canada.
We only share your data with third parties mentioned above in the following cases:
When we use a service provider of any contract between you and us or to provide or improve our services (for example, in connection with payments made by credit card). The service provided here is to assist the travelers in the administrative process of applying for/obtaining the ESTA. This is a private site which is not affiliated with any government authority.
When we use search engines and analyctical solutions to improve and optimize our Platforms.
5.1. In regard of the applicable law, you can request a copy of your personal data.
5.2. We will answer to your request within the best delay.
You can also ask us to modify or delete your informations data by contacting us directly by e-mail. “contact page”
As soon as you have submit the form and clicked on “I accept the terms and conditions”, our services will process your request, no refund will be possible. By validating and sending the form, you confirm that you have read all the information on the site before confirming your request.
Once the form has been validated and sent to our services, no refund is possible.